| About us |
Customer satisfaction:
our teams, your success
Assistance
Tech support
Onboarding
Analyses and advice
%
AI
%
Call Centre
%
Human
Behind the technology are real people at your service
A training project is a very important project for a company and its employees. To make it successful, ENI elearning does not only provide you with efficient tools:
Our Customer Success team is at your service
The expertise and availability of our dedicated team is one of ENI elearning’s hallmarks: because every client has different needs, environments and means, our teams are here to assist you implementing your training plan.
At ENI, humans still trump machines!
Meet our CSM (Customer Success Manager) team
Julie NEZ Customer Success Manager
(Public Accounts and LatAm)
Gilles VALLEE Customer Success Manager
(Key accounts, Export DACH, Canada, Africa)
Christine LE GOUIC Customer Success Manager
(Education and Training Centres)
Emilie PLAT Customer Success Manager
(Export Spain and Benelux)
Their role:
Assistance to implement and roll out your project
Configuring the tools
Advice throughout your project
Proactive resolution of your issues
Key steps to implement your training plan
Identify your needs and expectations
- Define the type of connection
- Select the training content
- Organise and set up the pedagogical project
Provision of your elearning portal
- Customer portal delivery and assistance to get started
- Provision of learning materials and tutorials
Follow-up and adjustment
- Follow-up meeting and Business Reviews
- Provision of new content
- Presentation of the platform’s developments
Measure of satisfaction
- Creating loyalty
- Adoption
- Analysis of the results
Need more support? More licenses?
Let’s build your training plan together
ENI’s elearning offer adapts to your needs:
we provide various offers that adapt to the number of users to teach and also provide additional services.
Contact our teams for more details:
They trust us with the training of their teams! Find out why
